Effective Date: October 2, 2025

At Golden Benefits ("we," "our," or "us"), your privacy on mobile devices is important to us. This Mobile Privacy Policy explains how we collect, use, and secure information through mobile browsing, SMS messaging, and other mobile-based services. Our practices follow the Telephone Consumer Protection Act (TCPA) and CTIA guidelines to ensure your data is handled responsibly.

1. Mobile Information We Collect

When you use Golden Benefits services on a mobile device, we may collect:

• Your phone number
• Device type, operating system, and identifiers
• IP address and approximate location (if enabled)
• Carrier and network details
• Preferences for SMS updates and your message history
• Consent records including time, date, and method of opt-in

Information is gathered when you subscribe to SMS alerts, complete mobile forms, or browse our mobile-friendly site.

2. How We Use Mobile Information

Your mobile data is used only for the services you request or approve, such as:

• Sending updates on senior discounts, insurance options, and wellness resources
• Sharing educational content about Medicare, home insurance, and senior health products
• Responding to inquiries via SMS or mobile channels
• Maintaining compliance and consent documentation
• Improving mobile site performance and usability

We do not track or monitor activity across unrelated third-party apps or sites.

3. Message Frequency and Charges

By subscribing to SMS updates from Golden Benefits, you agree to:

• Receive up to five (7) text messages per month
• Message and data rates may apply depending on your carrier
• Delivery may depend on your mobile network
• Golden Benefits is not responsible for delayed or failed message delivery

4. Opt-In and Consent

We require express written consent before sending SMS messages. Consent is:

• Freely given, never pre-checked or assumed
• Presented with a clear purpose of messages
• Recorded with timestamp and IP address for compliance

Consent is obtained through online sign-up forms or confirmed by replying to an opt-in SMS message.

5. Opt-Out and Support

You can stop SMS updates from Golden Benefits at any time by:

• Replying STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to any message
• Receiving a one-time confirmation of your opt-out

For help, reply HELP to any message or email support@goldenbenefits.com.

6. No Sale or Sharing of Mobile Data

Golden Benefits never sells, rents, or shares your mobile number, consent records, or SMS history with outside companies. Your data is used only for communications from Golden Benefits as outlined here.

7. Data Retention and Security

We keep mobile information only as long as needed to:

• Provide the services you subscribed to
• Maintain compliance and security records
• Meet legal or regulatory requirements
• Resolve technical or communication issues

Safeguards such as secure servers, encryption, and restricted access help protect your information.

8. Children’s Privacy

Golden Benefits does not knowingly collect data from children under 13. If such information is found, it will be deleted immediately.

9. Policy Updates

This Mobile Privacy Policy may be updated as needed. When changes occur:

• The “Effective Date” above will be updated
• Subscribers may be notified by SMS or email if important changes are made

Continued use of services after updates means you accept the revised terms.

10. Contact Us

If you have questions about this Mobile Privacy Policy, please contact us:

Golden Benefits
Email: support@goldenbenefits.com
Address: 2402 E Silver Springs Blvd
Phone: 337-892-0966